These terms and conditions govern your use of the DisappEar Wax website and services. By booking an appointment or using our services, you agree to be bound by these terms. DisappEar Wax is a professional ear wax removal service operated in the United Kingdom.
DisappEar Wax provides ear wax removal services using endoscopic microsuction technique. Our clinicians are fully trained and qualified to perform these procedures. While we strive for excellent results, we cannot guarantee complete wax removal in all cases, as individual circumstances vary.
Appointments can be booked through our online booking system, by telephone, or email as specified on our website. Upon booking, you will receive confirmation of your appointment details. We require a minimum of 24 hours' notice for cancellations or rescheduling. Appointments cancelled with less than 24 hours' notice may incur a cancellation fee of £25 or 50% of the service cost, whichever is lower. If you arrive more than 15 minutes late for your appointment, we reserve the right to reschedule and a rebooking fee may apply.
Prior to treatment, our clinicians will conduct a brief assessment of your ear health and medical history. Based on this assessment, our clinicians may determine that treatment is not appropriate, in which case you will only be charged an assessment fee. For your safety, we may decline treatment if:
- You have an ear infection or inflammation
- You have had recent ear surgery
- You have a perforated eardrum
- Any other condition where microsuction may be contraindicated
We only see clients who are 18 years and above.
Our current fees are displayed on our website and at our clinic locations. These fees are subject to change, and the applicable fee will be the one in effect at the time of your appointment. We accept payment via cash, cheque or same day bank transfer. We do not take any payment by debit or credit card.
If we are unable to perform the procedure due to medical contraindications identified during the assessment, you will only be charged for the assessment portion of the appointment. No refunds will be provided for completed treatments. However, if you experience any concerns following your treatment, please contact us immediately.
Following your treatment, our clinician will provide aftercare advice. It is important that you follow this advice to reduce the risk of complications. DisappEar Wax cannot accept responsibility for complications arising from failure to follow aftercare instructions.
DisappEar Wax complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We collect and process your personal data only as necessary to provide our services and meet our legal obligations. Your personal and medical information is kept confidential and stored securely. We retain client records for a period of 8 years in accordance with healthcare record-keeping guidelines.
Our services are provided with reasonable care and skill. However, DisappEar Wax's liability is limited to the amount paid for the service in question. We are not liable for:
- Complications resulting from undisclosed medical conditions
- Failure to follow aftercare instructions
- Natural recurrence of ear wax buildup
- Indirect or consequential losses arising from our services
Our equipment is sterilized and/or disposed of after each client in accordance with clinical hygiene standards. Our premises and procedures comply with all relevant health and safety regulations.
If you are dissatisfied with our service, please contact us directly so we can address your concerns. We take all complaints seriously and will respond within 5 working days.
All content on this website, including text, graphics, logos, and images, is the property of DisappEar Wax and protected by UK intellectual property laws.
We reserve the right to update these terms and conditions. Any changes will be posted on our website, and continued use of our services after such changes constitutes acceptance of the revised terms.
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions regarding these terms or our services, please contact us at:
Email: info@disappearwax.co.uk
Telephone: 01202085239
Last updated: April 2025